Pemro Corporation (PEMRO) is a reseller and distributor of consumer and industrial products. These General Terms and Conditions of Sale (General Ts and Cs) of PEMRO shall apply to all sales of:(1) Goods, all manufacturer, supplier, vendor, service provider or licensor goods, services or products distributed or resold by PEMRO, including but not limited to, tools, supplies, solder products, static control products, electronic equipment, electronic components, computer systems, equipment (hardware and software), software, documentation, media, consulting services, installation services, support and/or maintenance services, Internet services, design, engineering and software development services and any other third party services, including any manufacturer's customization and/or alterations to its products (Goods);(2) Services, all value added services performed to Buyer's specifications and pro-active value added services offered and performed without PEMRO specifications, or its subcontractors on Goods, including, but not limited to, stock replenishment programs, purchasing services programs, product special marking labeling or packaging, systems integration, cable/harness assembly, programming, tape and reeling, kitting and electronic assembly services, as well as consulting, installation and other specified services performed by PEMRO (Services) and(3) Products, all Goods sold to Buyer with or without PEMRO value added Services are collectively referred to as (Products). All of PEMRO's manufacturers, suppliers, vendors, service providers and/or licensors are collectively referred to as (Suppliers). For certain distributor value added Services, PEMRO utilizes additional or special terms and conditions of sale (Special Ts and Cs/Program Guidelines) and these General Ts and Cs are subject to any such additional or special terms where such additional and or special terms so designate. These General Ts and Cs are also subject to any additional terms contained in any agreement, statement of work, amendment, addendum or other writing signed by PEMRO and each such writing, together with these General Ts and Cs (the Agreement), is deemed to incorporate these General Ts and Cs as if fully set forth therein. All orders are subject to approval by PEMRO at its corporate headquarters in Cleveland, Ohio. Any amendment, waiver or other alteration by PEMRO shall be effective only if made in a writing signed by a designated officer or director of PEMRO.
2. Entire Agreement
Notwithstanding any different or additional terms or conditions contained in Buyer's purchase order or other communication, PEMRO accepts Buyer's order only on the condition that Buyer expressly accepts and assents to the terms and conditions contained in this Agreement. In the absence of Buyer's acceptance hereof, PEMRO's commencement of performance or PEMRO's acknowledgment of Buyer's purchase order, shall be for Buyer's convenience only and shall not be construed as PEMRO's acceptance of any of Buyer's terms. Any confirmation by Buyer that states different or additional terms shall operate as an acceptance of these terms, but PEMRO hereby objects to and rejects such different or additional terms and any such different or additional terms shall be deemed to be material alterations and notice of objection to them is hereby given. In addition, Buyer's acceptance of any Products shall be deemed to be acceptance of all of the terms and conditions stated in this Agreement. PEMRO hereby objects to any additional, contradictory or different terms contained in any initial or subsequent order or communication from Buyer pertaining to the Products, including, but not limited to, any indemnification or date century compliance warranty provisions. Any notice by Buyer objecting to these terms must be in a writing separate from any form purchase order. PEMRO's failure to object specifically to provisions contained in any communication from Buyer shall not be deemed a waiver of the provisions contained in this Agreement.
Our payment policy on the first order is credit card only. In cases where PEMRO grants Buyer payment terms, invoices are due and payable net 30 days from date of invoice, unless otherwise stated. On any subsequent terms invoices that become delinquent by 30 days, Buyer authorizes PEMRO to settle such invoices with any of the authorized credit cards used on prior purchases from PEMRO. Buyer's further outstanding unpaid balances shall be subject to a finance charge of 1-1/2% per month until paid in full (or such lower rate as may be the maximum permitted by law). Buyer shall also pay PEMRO's cost of collection (including reasonable attorney's fees). Payments received may be applied by PEMRO against any obligation owed by Buyer to PEMRO. PEMRO may refuse or delay shipments if Buyer fails to pay promptly any payments due PEMRO. Any authorized early payment discounts must be taken at the time of invoice payment and will be calculated from the invoice date to the date payment is received by PEMRO. Any unauthorized early payment discounts taken by Buyer may be billed back by PEMRO to Buyer. All payments must be in U.S. Dollars. All credits issued by PEMRO shall permanently expire one (1) year from the date of issuance.
4. Price & Taxes
Unless otherwise specified all prices are F.O.B. point of origin (PEMRO's warehouse facilities and/or PEMRO's Suppliers' warehouse facilities). Written quotations are valid for 30 days from issuance. PEMRO may increase the price of any Products ordered by Buyer but not yet shipped by PEMRO if PEMRO's cost for such Products has been increased by PEMRO's Supplier. PEMRO may increase its quoted price by a percentage equal to the percentage of increase in PEMRO's cost for Products and Buyer agrees to pay such increased price in accordance with this Agreement. Buyer shall pay (and prices do not include) all sales, use, services, excise, tariffs, duties or similar taxes or charges unless Buyer provides PEMRO with valid tax exemption certificates.
Unless otherwise specified Products are shipped F.O.B. point of origin (PEMRO's warehouse facilities and/or PEMRO's Suppliers' warehouse facilities). Title and risk of loss shall pass upon PEMRO's delivery of Products to carrier. Buyer shall pay all freight, handling, delivery, special packing and insurance charges for shipments of Products. Choice of carrier and shipping method and route shall be at PEMRO's election. PEMRO shall have the right to deliver all Products covered hereby at one time or in partial shipments from time to time, within the agreed time for delivery. PEMRO shall not be liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of PEMRO, including, but not limited to, force majeure, acts of God, acts or omission of Buyer, acts of civil or military authorities, fire, strikes, power surges or outages, epidemics, quarantine restrictions, flood, natural disasters, riot, war, delays in transportation or inability to obtain necessary labor, materials or supplies. In the event of any such delay, the set date of delivery, if any, shall be extended for a reasonable period, or, the delivery may be canceled at PEMRO's option.
Upon receipt of Products Buyer agrees to inspect and/or test Products. Inspection or testing shall be completed promptly and in no event later than 7 days after delivery of Products. Products shall be deemed accepted by Buyer unless Buyer provides PEMRO, within 7 days of the initial inspection period, a written notice specifying all defects or discrepancies in the quality or quantity of Products.
7. NCNR (Special Order) Materials
Any Product that is or becomes designated as NCNR (non-cancelable, non-returnable) or Special Order (special order, non-cancelable, non-returnable) shall be considered strictly as non-cancelable, non-returnable and non-reschedulable. Buyer assumes full liability for any Product (NCNR Materials) that: (a) has been shipped to Buyer and/or (b) is being held in PEMRO's inventory for Buyer and/or (c) has been ordered by PEMRO from and been manufactured by PEMRO's Supplier, in whole or in part, and/or (d) is part work-in-process and/or pre-built value enhanced Product being held in PEMRO's or its subcontractor's inventory for Buyer. Buyer shall pay any cancellation charges invoiced to PEMRO by its Supplier with respect to NCNR Materials, as well as any related labor, transportation, raw materials and storage costs.
Except for NCNR materials, Buyer may cancel or reschedule orders prior to delivery to the carrier only upon 30 days written notice and written consent of PEMRO. If PEMRO consents to the cancellation of an order for Products, in PEMRO's discretion, Buyer shall pay PEMRO any Supplier's restocking fee and reasonable cancellation charges. Buyer may only request rescheduling of deliveries for orders having an original delivery date of no less than 60 days from the date a written rescheduling request is received by PEMRO. If Buyer requests an accelerated delivery date, PEMRO will use its commercially reasonable efforts to meet such request. If Buyer requests a delayed delivery date, the rescheduled delivery date may not be greater than 60 days later than the original delivery date. Any extra cost incurred by PEMRO to meet Buyer's request for rescheduling/cancellation will be Buyer's responsibility.
Buyer may only return Products with PEMRO's consent and in accordance with PEMRO's Return Policy (Section 10). Upon confirmation of right to return, PEMRO shall issue or cause to be issued a Return Material Authorization (RMA). Upon receipt of returned Products, PEMRO has the right to issue and Buyer agrees to accept a credit memo in the amount of the value of the returned Products which may be used as a credit toward future purchases for a period of one (1) year after issuance.
Product(s) may be returned within 30 days of invoice date provided the following conditions are met:
- Not designated as non-cancellable, non-returnable (NCNR) or special order.
- Unopened, unused, unmarked and in saleable condition.
- Product(s) are not liquids, aerosols, adhesives, or hazardous materials.
- Product(s) do not require refrigerated storage or expedited shipping methods.
- A Return Material Authorization (RMA) has been obtained from customer service.
11. Statements of Work
Sales of certain Products require a mutually agreed upon written statement of work and specifications. All specifications are based solely upon information provided by Buyer unless otherwise expressly agreed to by both parties in writing. Ã‚ Buyer represents and warrants that all specifications shall be accurate and complete. Buyer represents and warrants that it owns and/or has the right to use any intellectual property contained in its specifications provided to PEMRO and/or its Suppliers or subcontractors. Buyer agrees to indemnify and hold PEMRO, its Suppliers and subcontractors (which parties shall be third party beneficiaries of this section 9) harmless from any third party claim as to any such intellectual property rights that may arise out of Buyer's specifications (including, but not limited to, reasonable attorney fees, court costs and costs of investigation and defense).
12. Warranty and Warranty Limitations
PEMRO warrants that the Goods will be free from defects in materials and workmanship pursuant to PEMRO's pass through warranty of PEMRO's Suppliers' warranty.Buyer acknowledges that PEMRO acts solely as a third party distributor of Goods and that only the Supplier of Goods is responsible to Buyer, PEMRO and third parties for all defects, breaches, liability, claims, damages, obligations, and costs and expenses related to Goods (whether legal or equitable). Buyer agrees to look solely to the Supplier of the Goods for all Claims whether arising from breaches of Supplier's warranty or otherwise and for any maintenance, support, repair or replacement or other remedy with respect to Goods. PEMRO transfers to Buyer any transferable warranty and indemnity made to PEMRO by Supplier of Goods to the extent transferable and permitted by law. PEMRO makes no representation, covenant or warranty with respect to the extent or enforceability of Supplier's warranty or indemnity. PEMRO warrants that Services will be performed in a workmanlike manner and will substantially conform to the agreed to specifications at the time of performance. Unless otherwise expressly agreed in writing by PEMRO, PEMRO warrants its Services for a period of 10 days from the earlier of the date of completion of said Services or shipment of Products to Buyer. PEMRO does not warrant results or achievements of Services and PEMRO is not responsible for the work or activity of any non-PEMRO person. PEMRO makes no other warranty, express or implied, with respect to Goods or Services. PEMRO DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO (A) THE MERCHANTABILITY OF PRODUCTS, (B) THE FITNESS OF PRODUCTS FOR ANY PARTICULAR PURPOSE OR USE OF BUYER, (C) WHETHER THE USE OF THE ITEMS OR SERVICES SHALL BE UNINTERRUPTED OR ERROR FREE, (D) WHETHER THE ITEMS OR SERVICES WILL FUNCTION WITHOUT INTERRUPTION OR OTHER MALFUNCTION CAUSED BY THE PROCESSING OF OR OCCURRENCE OF ANY DATE, (E) ARISING BY ANY COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, (F) NONINFRINGEMENT OR (G) TITLE TO SOFTWARE. Buyer's sole and exclusive remedy for nonconforming Products shall be, at PEMRO's option, the replacement or repair of Goods or reperformance of Services at PEMRO's cost or PEMRO's refund of purchase price. No repair, replacement or reperformance shall extend any warranty period.
13. Limitation of Liability
IN NO EVENT SHALL PEMRO'S LIABILITY ARISING IN CONNECTION WITH OR UNDER THIS AGREEMENT (WHETHER UNDER THE THEORIES OF BREACH OF CONTRACT, TORT, MISREPRESENTATION, FRAUD, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LAW) EXCEED THE PURCHASE PRICE OF PRODUCTS.
14. Limitation of Damages
BUYER SHALL IN NO EVENT BE ENTITLED TO, AND PEMRO SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS OR DATA.
15. Supplier Restrictions as to Use of Products
Buyer acknowledges that absent express written authorization from the applicable Supplier, Products are not designed for and are not permitted to be used in connection with life support systems, human implantation, medical devices, nuclear facilities, nuclear systems or weapons, aviation, mass transit, acts of terrorism or any applications where failure or malfunction could lead to possible loss of life or catastrophic property damage. Buyer acknowledges notice of Supplier's restrictions with regard to use of Products. If Buyer or its direct or indirect customer uses Products for any of these applications, Buyer agrees to indemnify, defend and hold PEMRO, its subcontractors and Suppliers in respect of such Product (which parties are third party beneficiaries of this section 13) harmless from any and all claims, damages or liability (including, but not limited to, reasonable attorney fees, court costs, and costs of investigation and defense) arising from such unauthorized use of such Products.
16. Intellectual Property
PEMRO shall have no liability or obligation in connection with any claims of infringement to any patent, trademark, copyright, trade secret or other proprietary right or information.
If technical advice is offered or provided in connection with the sale of any Products it is provided as an accommodation to Buyer, without charge, and PEMRO does not warrant and has no responsibility or liability whatsoever for the content of or use of such advice. This includes advice on product selection and product use application.
18. Security for Obligations
To secure the payment of the purchase price of Products sold, Buyer grants PEMRO a purchase money security interest in all Products sold under this Agreement whether constituting equipment, inventory, goods, fixtures, payment intangibles and/or general intangibles, including all accessions to and replacements thereof, and all proceeds of the foregoing. Buyer authorizes PEMRO to file one or more financing statements signed only by PEMRO without Buyer's signature and to use a copy of this Agreement as an exhibit to any financing statement. Upon PEMRO's request, Buyer shall execute any additional documents, instruments, financing statements or amendments to perfect or continue the security interest created by this Agreement. PEMRO shall have all of the rights and remedies of a secured party under the Uniform Commercial Code in effect in the State of rom time to time, which remedies shall be cumulative and not exclusive.
19. Compliance with Export Laws; FCPA
Buyer agrees to comply will all US Export, Import, Anti-boycott laws and with the United States Foreign Corrupt Practices Act. Buyer agrees not to, and agrees not to permit any of its customers to, sell, market, export, transfer, or re-export Products (including software with encryption), Services, technical data or technology to any restricted country or to any company, individual or governmental entity listed in the Table of Denial Orders published from time to time by the U.S. Government (called denied parties). If it exports any Products, Buyer will be the exporter of record and will obtain any licenses or authorizations from the US Department of Commerce or the US Department of State required for the export or reexport of any Products (or encrypted Products), Services, technical data or technology. Buyer agrees that its employees and agents will not offer, pay, promise to pay, give or promise to give any money or anything of value, directly or through third parties, to any government official, political party, political official, candidate for political office or to any other person, while knowing or having reason to know that all or a portion of such money or thing of value will be offered, paid, given or promised, directly or indirectly, for purposes or influencing any act or decision of any of the foregoing persons or entities or inducing any of the foregoing persons or entities to use his, her or its influence with a government entity or instrumentality to affect or influence any act or decision of such government entity or instrumentality. Buyer represents and warrants that none of its officers, directors or employees is an official or employee of a government entity or instrumentality. Buyer agrees not to employ any such individual during the term of this Agreement without the prior written consent of PEMRO. Buyer agrees to indemnify, defend and hold PEMRO harmless and any of its Suppliers from losses, claims or damages incurred (including, but not limited to, reasonable attorney fees, court costs, and costs of investigation and defense) by PEMRO because of Buyer's failure to comply with this Section or Section 19. Products sold under a US Government contract shall be governed by those FARS or DFARS which pertain to the sale of commercial items (as defined in the FARS or DFARS, as the case may be).
All unresolved disputes under this Agreement concerning or in connection with Products shall be resolved in a court of competent jurisdiction for the location of PEMRO's place of business filling the order, except that orders placed and paid for through PEMRO's Internet Website shall be maintained in courts sitting within the State of Ohio, Cuyahoga County. Buyer consents and agrees that jurisdiction and venue for such proceedings shall lie exclusively with such courts. No action or other claim, regardless of form, arising out of or in any way connected with or related to Products, may be brought by Buyer more than one (1) year after the cause of the action or claim has accrued.
All agreements, covenants, conditions and provisions contained herein shall apply to and bind the assignees and successors in interest of PEMRO and Buyer. Buyer agrees that its conduct and use or resale of Products sold by PEMRO shall be in compliance with all applicable laws. This Agreement is not assignable by Buyer without PEMRO's prior written consent. Facsimile signatures or other reliable means of authentication by which Buyer signifies its assent to this Agreement shall be effective to bind Buyer to this Agreement. The waiver by PEMRO of any breach or default shall not be deemed to be a waiver of any later breach or default. The exercise or failure to exercise any remedy shall not preclude the exercise of that remedy at another time or of any other remedy at any time. If any provision or portion of this Agreement is held to be invalid, illegal, unconscionable or unenforceable, the other provisions and portions shall not be affected. The headings are used for the convenience of the parties only and shall not affect the construction or interpretation of this Agreement. Any clerical errors are subject to correction. This Agreement shall be governed by the laws of the State of Ohio. [All shipping terms shall be interpreted in accordance with INCOTERMS 2000 which, unless expressly stated in writing, shall supersede any inconsistent term set forth in this Agreement. This Agreement shall not be governed by the UN Convention on the International Sale of Goods.]
1. Acceptance of Terms
While PEMRO CORPORATION uses reasonable efforts to include accurate information on the Site, PEMRO CORPORATION does not guarantee the accuracy, integrity, timeliness or quality of any material that is found on or in connection with the Site. PEMRO CORPORATION has no liability for any such material, including for any errors or omissions in the content of the Site. Further, PEMRO CORPORATION, although it may choose to do so, is under no obligation to record or retain any of the material on or associated with the Site, regardless of any requests to do so. Images are for display purposes only- actual item(s) may not be exactly as shown.
4. Information You Send To Us
The trademarks, service marks, and logos used on the Site are trademarks of PEMRO CORPORATION or others. Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without the prior written consent of PEMRO CORPORATION. The designations ™, ®, ©, SM or any other intellectual property symbols reflect registration and/or use in the context of United States laws as they relate to such intellectual property symbols.
6. Links to Other Sites
The Site may contain links to other web sites. PEMRO CORPORATION has no control over, and accepts no liability, obligation, or responsibility for, the contents or performance of other websites. Any such links do not necessarily constitute an endorsement of or any representation regarding the linked website, its content, its owner, its performance, or its owner's products or services.
7. Disclaimer of Warranties
Please refer to the PEMRO CORPORATION Standard Terms and Conditions of Sale Agreement and to any writing on the Site, or on paper, in a document identified as a "WARRANTY," for terms and conditions applicable to the purchase of goods and services from PEMRO CORPORATION. THE SITE AND ALL PEMRO CORPORATION WEBSITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PEMRO CORPORATION EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PEMRO CORPORATION MAKES NO WARRANTY THAT (i) THE SITE WILL MEET YOUR REQUIREMENTS; (ii) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED, OBTAINED, OR TRANSFERRED THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, DESIRES, OR NEEDS; AND (v) ANY ERRORS IN THE SOFTWARE WHICH COMPRISES THE SITE WILL BE CORRECTED.
You use any material distributed, downloaded, or accessed from the Site at your own risk and discretion. You will be solely responsible for any damage to your computer system, loss of data, or loss due to your downloading or reliance upon any such material. PEMRO CORPORATION assumes no responsibility, and will not be liable for, any damages to your computer equipment, software, or other property as a result of your downloading, viewing, or otherwise using the Site, any of its material, or any other site to which the Site is linked. No information or advice obtained from the Site, whether oral or written, shall create any warranty not expressly stated herein.
8. Limitation of Liability
9. Global Availability & Applicable Laws
The Site may contain references to PEMRO CORPORATION products, services, or programs that are not available in your country. Such references are not intended to announce such products, services, or programs in your country. PEMRO CORPORATION makes no representation that access to the Site is permitted under the laws of your country, and access to the Site is prohibited anywhere such access would violate local law. You are responsible for compliance with all applicable laws governing your access to the Site. The use of the Site and any claim relating to it or its contents are governed by laws of the state of Ohio, United States of America and controlling federal law of the United States of America, without regard to conflict of laws provisions.
10. General Information
This privacy notice discloses the privacy practices for www.pemro.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- What the registration process is for.
- How information collected during the order process is used.
- Links from our web site to other web sites.
- Surveys and contests on our web site.
- How you can correct any inaccuracies in the information.
1. Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We use Google Adwords Remarketing service to advertise on Google and other third party websites to visitors that have previously visited us. For example visiting our site means that you may see ads for pemro.com on Google or other third party sites.
You can opt out of cookies by visiting the Network Advertising Initiative opt-out page
2. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom or address bar of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
8. Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
9. Corrective Action